Privacy Policy

---

Graceland Resort

Effective Date: 1 October 2024

Graceland Resort ("we," "our," or "us") respects your privacy and is committed to protecting your personal data in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website, or make a booking.

We may collect the following personal data:

• Full name
• Contact details (email address, mobile number)
• Address
• Date of birth
• Government-issued ID details (for check-in verification)
• Payment information (credit/debit card or other payment methods)
• Booking and stay history
• Special requests or preferences
• IP address and website usage data
• CCTV footage within resort premises (for security purposes)

We collect and process your personal data for the following purposes:

• To process reservations and bookings
• To verify guest identity during check-in
• To facilitate billing and payment transactions
• To provide customer service and support
• To improve our services and guest experience
• To comply with legal and regulatory requirements
• To send promotional offers and marketing communications (with your consent)

We process your personal data based on:

• Your consent
• Fulfillment of contractual obligations (e.g., reservation and accommodation services)
• Compliance with legal obligations
• Legitimate business interests

We may share or receive your personal data with/from the following third parties:

• Online booking platforms such as Agoda and Booking.com
• Property management system provider
• Payment processors and financial institutions
• IT service providers and system administrators
• Government authorities when required by law

These third parties may process your personal data in accordance with their respective privacy policies. We take reasonable steps to ensure that your data is protected and handled securely.

Your personal data may be stored or processed in locations outside the Philippines, including through third-party service providers such as website hosting, booking platforms, and cloud-based systems. In such cases, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, your data will be securely deleted or anonymized.

We implement appropriate organizational, physical, and technical measures to protect your personal data, including:

• Secure servers and systems
• Restricted access to personal information
• Encryption and data protection protocols

Under the Data Privacy Act of 2012, you have the right to:

• Access your personal data
• Correct inaccurate or outdated information
• Object to data processing
• Request deletion or blocking of your data
• Withdraw consent at any time
• File a complaint with the National Privacy Commission

Our website uses cookies and similar technologies to enhance your browsing experience. These may collect information such as IP address, browser type, and pages visited.

You may disable cookies through your browser settings, but this may affect website functionality.

By using our website, making a booking, or staying at our resort, you consent to the collection and processing of your personal data as described in this Privacy Policy.

If you have any questions, concerns, or requests regarding your personal data, you may contact us at:

Graceland Resort
Email: info.gracelandmurcia@gmail.com

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

End of Privacy Policy