Refund & Cancellation Policy

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Graceland Resort

Effective Date: 1 October 2024

Graceland Resort implements a strict cancellation and refund policy. By making a reservation, guests agree to the terms outlined below.

• Free cancellation is allowed up to 3 days before the scheduled check-in date.
• Cancellations made within 3 days before check-in will be charged 100% of the total booking amount.

• Guests who fail to arrive on the scheduled check-in date without prior notice will be considered a no-show.
• No-shows will be charged 100% of the total booking amount.

• Refunds are only applicable for cancellations made within the allowed free cancellation period.
• No refunds will be provided for late cancellations or no-shows.
• Approved refunds will be processed within 7–14 business days.
• Refunds will be issued using the original payment method whenever possible.

• Promotional, discounted, or special offer rates are non-refundable and non-cancellable.
• Full payment may be required at the time of booking.
• No changes, cancellations, or refunds will be allowed once the booking is confirmed.

• During peak seasons, holidays, and special events, stricter cancellation policies may apply.
• Bookings made for peak periods may be non-refundable or require longer cancellation notice (e.g., 7–14 days).
• Specific terms will be indicated at the time of booking and will prevail over standard policies.

• Reservations made through third-party platforms such as Agoda and Booking.com are subject to the cancellation and refund policies selected and displayed on those platforms at the time of booking.
• In case of discrepancies, the policy stated on the booking platform shall prevail.
• Graceland Resort is not responsible for refund processing handled by these platforms.

• Rebooking may be offered at the discretion of management for cancellations made outside the free cancellation period.
• Rebooking is subject to availability and may require payment of rate differences.

• In cases of events beyond our control (e.g., natural disasters, government restrictions), the resort may offer rebooking, credit, or refunds at its discretion.

• Changes to booking dates are treated as cancellations and new bookings, and may incur applicable charges.

For cancellation or refund requests, please contact us at:

Email: info.gracelandmurcia@gmail.com

End of Refund and Cancellation Policy